Shipping policy

At HestoLiving, we are committed to delivering your orders safely and on time. Please read our shipping policy below for information about delivery times and orders.

1. Shipping Time

We aim to deliver all orders within 7 business days from the date your order is confirmed.

  • Order Processing: 1–2 business days
  • Shipping & Delivery: 3–5 business days
  • Total Estimated Delivery Time: Up to 7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

2. Order Tracking

Once your order has been shipped, you may receive a tracking number or shipping confirmation by email or other contact details provided at checkout.

You can use the tracking information to monitor the status of your delivery.

3. Shipping Delays

While we make every effort to deliver your order within 7 business days, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete delivery information
  • High order volumes
  • Customs or regulatory delays, where applicable

If your order is significantly delayed, please contact our customer support team for assistance.

4. Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout. HestoLiving is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If you notice an error in your shipping details, please contact us as soon as possible after placing your order.

5. Damaged or Missing Orders

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.

If your order has not arrived within the estimated delivery period, please contact our customer support team so we can assist you.

6. Contact Us

If you have any questions about your order or our shipping policy, please contact HestoLiving Customer Support through the contact details provided on our website.

Thank you for shopping with HestoLiving.